Job Offer #13310
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||Director of Fixed Operations
|Short Description of the Job.
||Oversee functions of parts and service 6 locations
|Complete Description of the Job.
Promotes the Leonard Core Values by
setting an example and communicating the
Core Values effectively to others. Ensure
others are following and supporting the
Leonard Core Values.
Plans, directs, and evaluates the
operation of all functions of parts and
service at Leonard Bus.
Plans, formulates, and implements
operational strategies for all Leonard Bus
Provides expert assistance in the
planning and long range business decision
making for managing the Leonard Bus
Develop and implement
organizational operations policies and
procedures across all Leonard Bus
Defines and recommends objectives
in each area of Operations. Develops
specific short and long term goals, plans,
and programs that align with and support
the organizational values, goals and
Serves as a strategic partner with
senior management; provides leadership with
respect to all matters concerning
operations of the organization.
Work in this class is distinguished
from other classes by its emphasis on
administration and coordination of the
Operations of Leonard Bus. Responsibility
is broad in scope, requiring strategic
vision and thinking allowing for a high
degree of policy, project and
administrative discretion, and is evaluated
in terms of overall results and
effectiveness of the organizations
Essential Job Functions
** This section for the job description is
not intended to be a comprehensive list of
duties and responsibilities of the
position. The omission of a specific job
function does not absolve an employee from
being required to perform additional tasks
incidental to or inherent in the job.
Performance of lower level duties may be
Plans, organizes, administers,
directs, and reviews activities of the
operations of all facilities.
Develops operational policies and
procedures; oversees the development of
processes and procedures to implement,
monitor and enforce them. Resolves disputes
concerning application or interpretation of
policies and procedures.
Works closely with other executives
to develop and carry out major plans,
coordinate operations of all locations to
complement companywide goals, and ensure
that operations are being executed in
accordance with policies.
Responsible for the companys
strategic operating activities, including
revenue and sales growth; expense, cost and
margin control; and monthly, quarterly and
annual financial goal management.
Researches and recommends
innovative and strategic system and process
changes to improve efficiency and
responsiveness to operational processes,
practices and services.
Demonstrate successful execution of
business strategies for company products
Direct and participate in
acquisition and growth activities to
support overall business objectives and
Prepares an annual strategic
operating plan for Fixed Operations
Prepares strategic analyses and
recommendations regarding operational
policy issues and long-range plans to
address Leonard Buss operational
infrastructure and needs.
Analyzes and provides strategic
financial input on decision making issues
effecting operations of all locations and
developing strategies to help steer the
company toward its goals. Maintains a
constant review of financial results of all
Analyzes various records and
reports for the purpose of monitoring
functions under charge and maintaining or
improving efficiency of operations.
Communicates with the Vice
President and other senior team members by
providing periodic and on-request reports
Promotes cooperation and
communication among all departments to
foster unity of purpose.
Keeps team members informed as to
company/operational plans and progress.
Directs the workflow of service and
parts activities to ensure efficient, safe,
and economical utilization of team members,
facilities, tools, components, and
consumables, while ensuring customer
satisfaction levels and company objectives
Directs the operations function
concurrent with, business growth,
introduction of new operational systems,
meeting operational financial objectives,
and meeting operational goals in relation
to safety, quality, and service.
Provides direction to operations
areas through intradepartmental interface
for efficient workflow.
Ensures that Leonard Bus complies
with all government regulatory requirements
Builds and maintains customer
relationships both internally and
Provides strong customer leadership
vision and example
Reviews and approves the
implementation of operational plans that
support the Operations Strategic Plan.
Creates intergroup best practices
to accelerate profitable growth.
Makes recommendations on policies
and pricing to improve operations.
Ensures inventory controls and
financial measurements meet dealership
Maintains award winning customer
service and customers scoring reflects
Staff Development Objectives
Continually develops staff to meet
best practices and technical proficiency
Continually monitors key
measurements for performance trends
Plans, organizes, directs, and
evaluates performance of assigned staff,
establishes performance requirements and
personal development targets.
Regularly monitors performance and
provides coaching for performance
improvement and development of direct
Identifies training needs,
initiates development of team members, and
recommends effective personnel action.
Provides training for team members
and ensures the authority and
responsibility for each position are
defined and understood.
Provides leadership and works with
a large group of diverse, multi-disciplined
team members to ensure a high performance,
service oriented work environment that
supports achieving the operational and
organizational objectives and service
Establishes objectives and
procedures governing the performance of
assigned activities. Issues specific annual
objectives to immediate team members and
reviews objectives of the Operations
Selects and maintains qualified
personnel in all positions reporting
directly to the Fixed Operations Director.
Ensures duties, responsibilities,
authority, and accountability of all direct
team members are defined and understood.
Recommends promotion, discharge,
and other appropriate personnel actions.
Conducts timely performance
evaluations with employees.
Takes corrective action when
problems, performance and/or other issues
develop with employees.
Creates a productive department
through written and verbal communication.
Projects a positive image to peers,
team members, customers, the industry, and
communications within area of
Responds under emergency
May be responsible for enforcing
the drug free workplace policy, based on
location and organizational structure.
Performs other related duties, as
Bachelors degree in business,
management or relate field.
Ten (10) years experience in
operations management, including five (5)
years management in an executive level
position, such as general manager or vice
president, or an equivalent combination of
training and experience, which provides the
required knowledge, skills and abilities.
administrative, management and operations
Diversified background with strong
technical, business, and managerial skills.
Proven ability to train and
motivate team members in order to balance
team members strengths with profitability
Financial management experience
including budgeting, cost estimates, and
life cycle cost analysis.
Demonstrated high level knowledge
of personal computers and related
Demonstrated understanding of
profit and loss, strategic direction, and
Demonstrated management and
financial skills in dealing with all phases
of business operations.
Experience in a dealership
environment as a Parts and/or Service
Director or Fixed Operations Director.
Certifications or Licenses:
Valid New York drivers license or
drivers license in state of residence
Will be required to attend
meetings, trade shows, conferences, etc.,
outside of normal business hours.
Frequent travel to all Leonard Bus
locations is required.
This job is performed in an office
environment and requires employee to sit
for prolonged periods and regularly use
hands to finger, handle or feel and reach
with hands and arms.
Employee is regularly required to
walk, talk or hear.
Must be able to occasionally climb,
balance, stoop, kneel or crouch.
Vision abilities include close
vision, depth perception and ability to
Must be able to regularly lift or
move up to 10 pounds, frequently lift
and/or move up to 25 pounds and
occasionally lift and/or move 50 pounds.
Selection and Performance Factors:
Knowledge of principles, theories,
methods, and practices of effective
management and operations.
Ability to define operational
development issues and problems, research
and analyze data, evaluate alternatives and
develop sound, independent, expert
conclusions and recommendations in
accordance with laws, regulations, rules
Proficiency in effectively leading
a self-directed work team.
Skill to plan, assign, delegate and
direct work of administrative and
subordinate team members.
Working knowledge and experience of
budget procedures, particularly in regards
to company operations.
Competence in understanding,
interpreting, explaining and applying
local, state, and federal policy, law, and
regulations applicable to areas of
Aptitude to prepare proposals and
recommendations clearly, logically and
persuasively in public and meetings.
Knowledge of research methods and
Ability to analyze and make sound
recommendations on complex management and
explaining and applying Operational
policies and procedures.
Experience in developing and
implementing appropriate procedures and
Competence in applying principles
and practices of sound business
communications, effective management and
supervision techniques and communicating to
a diverse workforce and community.
Awareness to exercise sound expert
independent judgment within policy
Able to exercise seasoned
management and political acumen, tact and
diplomacy in dealing with complex,
sensitive and confidential issues regarding
multiple and conflicting agendas and
Expertise in establishing and
maintaining highly effective working
relationships with senior management,
managers, team members, vendors, customers,
business and community representatives and
others encountered in the course of work.
Solid working knowledge of
budgeting, sales, business development, and
Ability to generate respect and
trust from staff and external customers.
To perform this job successfully, an
individual must be able to perform each
essential job function satisfactorily. The
minimum qualifications, selection factors,
and physical abilities are required to
perform the essential functions of this
||Transportation and Warehousing
|For More Information Contact.
|| Ashley Rico
|| Leonard Bus Sales Inc.
63 Duplainville Road
Saratoga Springs, NY 12866
|To Mail Application To Employer.
|| Leonard Bus Sales
63 Duplainville Road
Saratoga Springs, NY12866
Attention: Ashley Rico
|To E-Mail Application To Employer.
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