Saratoga County Chamber of Commerce
Job Offer #13900

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Job Title.
   Summer Internships - Technology Related
Short Description of the Job.
   Technology Related Customer Service Internship
Complete Description of the Job.
   Client Services Internships Company: Transfinder Location: Schenectady, NY Overview As the leading software provider for Transportation Management Systems, Transfinder is seeking an enthusiastic, career- minded and motivated student to join the team as an intern. The prime candidate for this internship will be someone who loves problem solving, has an analytical mind, and is looking to develop their professional skill set in preparation for graduation and beyond. The intern will report directly to the manager of the Data Team and will work closely with Data Specialists, Project Managers, Engineers, Applications Specialists (trainers), and Support Services personnel. This individual will get the opportunity to learn and work alongside seasoned professionals and learn what it takes to be part of a growing software company. Learn more about Transfinder at Learning Objectives Fielding technical calls from clients needing support for both their existing network and their access to Transfinder's flagship product, Routefinder Pro. Providing technical support to software end users, including, but not limited to, topics like map editing, data imports, and troubleshooting technical questions. Working alongside an Installation Engineer and Support Specialists to learn the best practices for installing software, the set-up of an end user's environment. Researching and collecting Custom Client Data. This position will require the individual to understand the importance of data security and be conscious of the data they are reviewing at all times. Analyzing and providing usability feedback on all client data to include; student/parent profiles, staff/driver profiles, vehicle/fleet information, safe zones, alternate sites used for student transportation, and much more. Aiding the Client Services Team in the maintenance and expansion of Transfinder's process documentation. Working with the overall Client Services Department staff contributing to the team environment, providing creative ideas, offering unique solutions, and process enhancements. Articulating technology and product positioning to both technical and non- technical users. Being a part of the continuous development and testing cycles that occur in today's leading software companies by participating in QA and development support activities. Skills & Requirements Minimum of 2 years in current degree program. Experience with Microsoft Office Suite required. Excellent verbal and written communication skills. Comfortable being on the phone communicating with all levels of professional individuals. Excellent organizational, time management, analytical, and problem-solving skills. Experience with Windows Administration, SQL and Access Databases, ESRI and/or MapInfo software is preferred.
Job Category.
   Computers: Software
Job Level.
Position Type.
Employer Info.
440 State St
Schenectady, NY 12305

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