Saratoga County Chamber of Commerce
Job Offer #13906

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Job Title.
   Consumer Support Specialists
Short Description of the Job.
   Consumer Support Specialists
Complete Description of the Job.
   ASPIRA is looking for Consumer Support Specialists. This is a position working from the Saratoga Springs, New York office. We are looking for individuals who are self-motivated and looking to grow professionally in the customer service field. Do you enjoy working a flexible schedule and have a strong desire to grow within the company? Apply today for a position with Consumer Support. ASPIRA provides connected experiences for the outdoor recreation industry. Our comprehensive suite of reservation and licensing technology and service solutions support federal, state, provincial, and local government park, campground, and conservation agencies, conveniently connecting them with outdoor adventure seekers from around the world. ASPIRA is headquartered in Dallas, TX with nine offices worldwide. For more information, please visit Our seasonal needs are expected to run through the end of September 2018. Our growing company connects customers with camping, tours & activity reservations as well as hunting & fishing licensing needs across North America. As an employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups. There are no sales/commission requirements; we pay hourly, paychecks are bi- weekly, direct deposit is available, W2 provided. Primary Responsibilities: Assisting consumers with first call resolution regarding reservations and questions, helping customers with events affecting reservations and purchases, and assisting field staff. Exceed partner expectations and provide the highest level of service excellence. Learn new platforms and be part of a team oriented atmosphere. Additional duties include problem solving, providing appropriate solutions, the ability to empathize with your customers and prioritize their needs. Requirements: Ability to demonstrate learning and decision-making skills Action oriented and self-motivated Demonstrable conflict resolution Excited about learning and supportive solutions! Computer Skills: Ability to use a desktop computer system Familiarity with Microsoft Outlook, Firefox and Internet Explorer Communication Skills: Ability to communicate correctly and clearly with customers Excellent documentation skills Good comprehension skills-- ability to clearly understand and state the issues customers present Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response Educational Requirements: High school diploma 6 + months in related customer support experience Perks: Great work environment and awesome co-workers. Internal growth opportunities Incentive program, all agents are eligible from Day 1 of calls 401K available to all employees AspiraTM is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To apply:
Job Category.
   Customer Service
Job Level.
   Entry Level
Position Type.
Salary Information.
   Salary Range: $10.00 to $11.00 per Hour
For More Information Contact.
Employer Info.
18 Division St Suite 213
Saratoga Springs, NY 12866

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