Saratoga County Chamber of Commerce
Job Offer #14040

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Job Title.
   Call Center Traffic and Scheduling Analys
Short Description of the Job.
   call management and staffing
Complete Description of the Job.
   What does a Call Center Traffic and Scheduling Analyst do? Analyzes call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Monitors call volume of inbound call traffic, coordinate and adjust to meet customer needs. Reporting and planning to forecast call arrival and build staffing and scheduling plans to meet business goals and objectives. Uses historical data to accurately determine future staffing needs. Coordinates with other departments when outages occur and calls must be redirected. What makes a successful Call Center Traffic and Scheduling Analyst? High School diploma required. Availability up to 40 hours a week per business needs. Business operations are 7 days a week, evenings, weekends, and holidays. Occasional overtime. Experience with scheduling and/or scheduling software and an understanding of contact center staffing and call volumes strongly desired but not necessary. Excellent computer skills required including MS Excel. Ability to communicate clearly, concisely, and professionally. Ability to work independently and within a team environment. AspiraTM provides connected experiences for the outdoor recreation industry. Our comprehensive suite of reservation and licensing technology and service solutions support federal, state, provincial, and local government park, campground, and conservation agencies, conveniently connecting them with outdoor adventure seekers from around the world. Aspira is headquartered in Dallas, TX with nine offices worldwide. For more information, please visit ASPIRA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To apply go to
Job Category.
   Other/Not Listed
Job Level.
   Entry Level
Position Type.
Salary Information.
   Salary Range: $11.00 to $12.00 per Hour
For More Information Contact.
   Catherine Georgia
Employer Info.
18 Division St Suite 213
Saratoga Springs, NY 12866

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