Provides support for HR systems
applications in the form of on-line
chat and phone within established
Is the first line to troubleshoot all HR
related questions, and works with HR
technical teams and functional tool owners
for issues needing their support.
tracks and monitors the problem to ensure
Helps identify root causes versus just
managing issues. Prioritizes issues and
forwards using appropriate escalation
procedures. Recommends system or process
improvements, including procedures,
and enhanced documentation.
- Detail oriented with strong
analytical skills, and the ability to
identify and solve problems, as well as
propose system and process improvements.
- Excellent verbal and written
- Strong customer service skills.
- Self-motivated, willing to take
initiative when necessary.
- Ability to work well with others in a
team environment including, in rotational
assignments, or as part of a team.
- Ability to maintain objectivity and
composure under stress. Show flexibility
open-mindedness when priorities and goals
change or when faced with conflicting
- Strong planning, time management and
- Knowledge of and experience in using
A High School Diploma is required for
position. An Associate’s degree or
equivalent job experience with some
experience in the field or in a related
After Training 8am - 5pm, available
Shift is 2pm - 11:00pm (Monday - Friday)
We offer comprehensive on the job
where you will gain knowledge, development
technologies and best practices.
We offer a benefits package, including:
Comprehensive Medical Insurance
IRA program with company match
Short-term disability insurance
Pre-tax Flexible Spending Account for
healthcare and dependent care
Paid time-off (Holidays and vacation)
About T&E Associates, Inc.:
T&E Associates is a multi-faceted US
corporation, located in Ballston Spa, NY
prides itself on building successful
relationships with US companies in need of
support for their business operations - at
home and abroad. T&E’s services include
worldwide Helpdesk Support, Data Entry and
Analysis Services, Technical
and Human Resource Management Systems. T&E
has been delivering quality business
and training support across the US and
the globe to clients from small businesses
Fortune 500 companies for 23 years.
How to apply:
Submit a resume and cover letter to TandEAssociates@aol.com.